Work order received
An order arrives and is logged with its site and requirements.
Telecoms
Bespoke software for UK telecoms contractors
SENRAB builds bespoke software for telecoms contractors who want to move off paper job sheets and spreadsheets and connect field engineers with the office. Telecoms work is delivered by field engineers and subcontract teams across many sites, and each visit produces evidence that has to be right before anyone approves payment. Our job management software is a configurable foundation for allocating work and keeping job records together. The telecoms-specific parts, such as work orders in your customers' formats, site surveys, photographic evidence and subcontractor approvals, are built to your requirements.
01Who it is for
For the people who run the work.
- Infrastructure, installation and maintenance contractors with engineers out on several sites each day
- Operations managers who allocate work and chase completion evidence
- Subcontractor managers who engage and pay field teams
- Finance teams who need approved completion records before they invoice or pay
02Where it gets stuck
Workflow problems we start from.
- Work orders in many shapes
- Orders come in by email, portal and spreadsheet, so the same details get typed again before an engineer is sent.
- Survey photos without a home
- Images taken at survey or installation are matched to the right site by hand, sometimes days later.
- Completion chased engineer by engineer
- Someone in the office rings round to find out what was finished and whether the pack is complete.
- Subcontract teams report their own way
- Each team uses its own paperwork and format, so the office reformats it before it can be checked.
- Payment waits for sign-off
- Work sits finished but unpaid while approvals move between people without a clear owner.
- Engineer records kept elsewhere
- Training and competence documents sit in a separate folder from the jobs those engineers are sent to.
03How the work flows
A typical sequence, in this sector's terms.
An illustrative scenario, not a customer case study
Survey
A survey visit records what is on site, with photos and notes.
Allocation
An engineer or subcontract team is assigned and told what is expected.
Installation or repair
The work is carried out and recorded at the site.
Evidence and completion
Photos, forms and sign-offs are gathered into a completion record.
Approval and payment
The completion record is checked and approved before payment is released.
04Where systems help
What is in the foundation, and what is built for you.
Allocate jobs to the right engineer or team
The foundation covers allocating jobs and scheduling visits. Taking in work orders in the formats your customers send is built to your requirements.
Capture survey and completion photographs
Built to your requirements, so you agree what must be photographed and how it attaches to the job.
Record site surveys and complete forms
Built to your requirements, with the fields your own survey and completion packs need.
Coordinate subcontract teams
Built to your requirements, around how you instruct teams and check their returns.
Route completed work for approval before payment
Typically built as an approval workflow that records who agreed what and when.
05In practice
What this looks like in practice
Illustrative scenario
A contractor delivering work orders in the field
From a work order to payment approval. Not a customer project.
TodayA work order arrives and is copied between systems.
With one connected systemThe work order becomes the job record the rest of the flow hangs from.
TodaySurveys and completion photographs are collected in different places.
With one connected systemSurvey notes and completion photographs attach to the one job.Built to your requirements.
TodayWhether an engineer's paperwork is complete is checked by phone.
With one connected systemThe job shows which evidence and compliance items are still missing.Built to your requirements.
TodaySubcontractor work is reconciled once the job is over.
With one connected systemSubcontractor work sits on the job as it happens.Built to your requirements.
TodayInvoice approval depends on who holds the latest spreadsheet.
With one connected systemApproval is recorded step by step, through to payment approval.Built to your requirements.
Does this look like your business?
06The review
What to bring to a first conversation.
- A typical work order, as it reaches you from a customer
- An example survey and completion pack, photos included
- How engineers and subcontract teams report that a visit is complete
- Who checks completed work before it is invoiced or paid
- Where engineer training and competence records are held today
07Questions
Common questions.
Can it connect to the work-order systems jobs arrive from?
Connections with other systems are scoped per project. We would look at what customers send you and what they expect back, then say plainly whether a link is practical.
Can engineers add photos from site?
Yes, once photo capture has been scoped for your process. We would agree what has to be photographed, how files are named, and how they attach to the job.
Do you have telecoms case studies?
Not yet. We have no published case studies and we do not publish customer names. The free 20 to 30 minute review is a conversation about how your work runs today and what would help.
How would engineer qualifications be tracked?
The people management software covers training, competence and document tracking, with reminders for records that are missing or expiring. It is early-stage, so we are plain about what exists today.
Next step
Follow one work order from receipt to payment.
Bring a recent order and its completion pack. We will map where the details are re-keyed and where evidence goes missing.